What if I receive a defective or damaged product?

Damaged Product – We pack all orders to keep them safe in transit while at the same time keeping packing efficient regarding the size. Occasionally items may get damaged in transit due to extraordinary circumstances during transit. 

If you find your item has been damaged during transit and not working as desired, please fill out the form on the contact us, select product support from the drop-down, and fill out the details. 

Please do not dispose of any packaging material until we have replied back to you, as we may request photos of the packaging to see if it had been mishandled in transit. 

Defective Product – If the product does not operate correctly, please fill out the form on the contact us and, select product support from the drop-down and fill out the details. Please describe the issue in as much detail as possible and any troubleshooting steps you have taken to determine the product isn’t operating as it should.

Please do not dispose of any packaging material until we reply. We may request photos of the packaging to see if it had been mishandled in transit, which may have led to the product not functioning correctly.